We developed the concept of an interactive and immersive museum experience that happens inside a building, and outside in the landscape. The proposal would explore adaptation and tell the region’s key stories through a mix of experiences designed to maximise appeal to a range of potential visitor markets. The centrepiece will be a museum / … Read more
The planning process for this Destination Management Plan integrated both demand (the visitor or consumer needs) and supply (the product or experience). While the geographic area that this Plan focuses on is the Local Government Area of Albury, it also proposed a number of cooperative initiatives with the City of Wodonga, given its close proximity … Read more
Our process started with a review of the Docklands visitor economy operating environment, documented as a Situation Analysis Report. This revealed major inconsistencies in branding. and strategic issues with the current visitor product / experience offer: Not enough to drive Docklands as a destination, and less than most consumers expect Insufficient capitalising on the waterfront … Read more
Despite being just an hour’s drive west of Melbourne, Moorabool had low market awareness and was an immature destination. We conducted a brand compatibility match to the events, to determine which ones were helping build brand strength, and an event calendar that contrasted industry demand for stimulus with the supply of events, and colour coded … Read more
The Riverina Murray visitor economy region in NSW encompasses 149,000 square kilometres, the third longest navigable river in the world, 16 National Parks, two RAMSAR listed wetlands, one World Heritage Listed area 22 local government areas and is home to over 275,000 people. The purpose of preparing this DMP was to ensure the visitor economy … Read more
We prepared a Destination Management Plan for the Wellington Shire, NSW. This included: An analysis of the regional visitor market. An analysis of the regional tourism product. An analysis of regional events. An analysis of regional tourism brand and marketing. The brand analysis involved a competitor analysis that included Parkes, Dubbo, Mudgee and Wellington, then … Read more
We were engaged by the Victorian Department of Sustainability and Environment to develop a hinterland trail for all wheel drives, in order to stimulate the tourism and related businesses within the Gippsland economy, via: increasing overnight visitation and length of stay within the region; increasing the viability of the region’s tourism sector; and generating additional … Read more
The Novotel and Ibis Sydney Olympic Park is located 25 minutes drive from the centre of Sydney Australia, within the heart of Sydney Olympic Park precinct, where the 2000 Olympics were held. The hotel’s target markets are business travelers, conferences and events. The hotel is managed by ACCOR. The property offers 144 4 star guest … Read more
As part of the redevelopment of Newcastle’s port, we worked helped develop a feasibility study and provided development advice for the Crowne Plaza. The feasibility included a market assessment and gap analysis for the business and leisure market, concepts for alternative room types and conference facilities, and total number of rooms and subsequent footprint versus … Read more
Noah’s on the Beach is a successful 91 room hotel on the edge of Newcastle Beach. The property has a strong conference business, and is a popular function and restaurant venue for locals. We consulted widely with staff, then undertook a detailed analysis of the product strength, current corporate market, third party website profiling of … Read more
Simon facilitated a one-day workshop with 50 Maldives tourism stakeholders. He first provided a presentation on the likely impact of climate change on tourism in the Maldives, and potential solutions to mitigate against the impacts. Simon then facilitated smaller groups to further develop the solutions so that they reflected the local situation, including available resources … Read more
Organisations have plans to manage what they want to do. However, a plan is written in one moment of time. The more time passes, the more chance that a plan can become out of date. Models are designed not to go out of date. A model is like a living, constantly adapting plan. We are … Read more
Exuma Cays, in the Bahamas, is an archipeligo of mostly uninhabited 120 limestone cays. The Exumas have two major cays with communities living on them, and another 12 cays with resorts on them. The region is regarded as one of the most natural areas in the Bahamas, and about half of the area is a … Read more
SMA Tourism produced a Tourism Development Plan for Townsville City and the Townsville region. The region incorporates Burdekin to the south, Charters Towers to the west, Magnetic Island to the east and Hinchinbrook to the north. Our work included: review of current target markets versus current visitor data; review of current brand versus current marketing; … Read more
This ground breaking project extended the Limits of Acceptable Change (LAC) model to a more tourism friendly monitoring and adaptive management system called TOMM (Tourism Optimisation Management Model). TOMM operates at a regional level – across Kangaroo Island in South Australia, best known for its seal interaction. We developed the model through extensive consultation, then … Read more
Anne joined SMA Tourism in 2015 to undertake iconic tourism product development and is based in Uganda. She has a solid understanding of Uganda’s tourism industry and sound knowledge and familiarity of Uganda’s existing and potential tourism attractions and activities. She has a vast network of Ugandan tourism stakeholders, solid skills in public, private sector … Read more
Charlotte brings over 20 years marketing experience and almost 15 years’ experience living and working in Uganda. She is a professionally qualified marketing manager, tourism consultant, digital marketing trainer, guidebook writer, travel blogger and social media influencer. Charlotte is the author of Diary of a Muzungu, Uganda’s best-known travel blog that she launched in 2008 … Read more
Jane joined SMA Tourism in 2015 as the food, wine, hospitality, health and wellness tourism expert, and is based in Newcastle, Australia. Jane has 20 years’ experience in tourism and hospitality business development, operations and marketing – developed through operating her own café, catering and food production business. She blends lateral thinking, creative concepts and … Read more
Jesse started working with SMA Tourism as an Associate in 2019, including a Feasibility Study for the former Wellington Gaol and Police Station in western New South Wales, Australia. Jesse is a registered Architect with more than 14 years of professional experience in local, national, and international projects. This work has been undertaken across the … Read more
Johnny is a highly accomplished and versatile Director. From entertainment to sport, his work has covered award winning short films, television, music videos, commercials, promos, station idents and news. Sport – Motorsport in particular — has figured prominently, his directing assignments including Le Mans, the Porsche Carerra Cup and the Ferrari Challenge Asia Pacific Series. … Read more
Karl joined SMA Tourism in 2014 to lead tourism market analysis, economic impact assessment and policy design, and he is based in Melbourne, Australia. Karl has 25 years’ experience as a tourism industry specialist working as a Tourism & Aviation Economist and acting Director Strategy and Research for Tourism Australia, General Manager Policy and Research … Read more
Lintang joined SMA Tourism as an Associate in 2020, and is based in Indonesia. She has 15 years’ experience in tourism and related disciplines. Her focus is on tourism planning and sustainable tourism development in rural and conservation areas. She is also experienced in working in remote areas with different cultures, and has significant experience … Read more
Marina joined SMA Tourism in 2020 and is based in the United Kingdom. She is an internationally renowned tourism and international development expert and Professor of Tourism and International Development at the University of Brighton (UK), and an Affiliate Member of the UN World Tourism Organisation. Marina has written and advised extensively in the field … Read more
Marta joined SMA Tourism in 2020 and is based in Cambodia. She holds a Bachelor of Arts and Tourism Management and studies from the Royal University of Phnom Penh. She has 12 years’ experience in tourism planning, stakeholder coordination, tourism development and strategic planning. She has a strong knowledge of the tourism sector in Cambodia, and … Read more
Melanie is a marketing consultant and owner of Planet Marketing. She provides strategic marketing solutions and advice for SME businesses and the tourism industry. Melanie helps Australian businesses and tourism destinations develop effective and practical marketing plans, building their brand awareness, and to increase leads and sales. She combines traditional marketing (which is still very … Read more
Rafael joined SMA Tourism in 2020 and is based in China. Rafael has a solid understanding of business in China and insights on trends and behaviour of the Chinese consumer. Rafael has lived in Mainland China since 2003. In 2008 Rafael started the Chinese branch of Aragon Exterior, mainly providing market entry services for companies … Read more
Sarah is an experienced and results-focused strategic leader. She is known for helping businesses and communities to innovate and grow. Her strong commercial understanding, strategic thinking, global brand management experience and ability to harness consumer insights for growth means that she can help any client improve business performance. With over 20 years in the food, … Read more
Simon has managed SMA Tourism since its inception in 2013. He has 35 years international experience working in tourism for government, the private sector and not for profit organisations. He has extensive post graduate qualifications in business, marketing, tourism and hotel management, and has published many books in these fields. His qualifications, diverse experience and … Read more