Diagnosis & Planning

Destination Management Plans

Project Country Client
Destination Management Plan for Eyre Peninsula Australia South Australian Tourism Commission
Destination Management Plan for Snowy Mountains Australia Tourism NSW
Destination Management Plan for Barossa and Claire Valleys Australia South Australian Tourism Commission
Destination Management Plan for Tropical Far North Queensland Australia Tourism Queensland
Destination Management Plan for Otway National Park Australia Vic Dept of Sustainability & Environment
Destination Management Plan for Newcastle 2001 & 2010 Australia Newcastle City Council
Tourism Strategy for Victoria's Protected Areas Australia Parks Victoria
Destination Management Plan for Moorabool Shire Australia Moorabool Shire Council, Victoria
Destination Management Plan for North Sydney Australia North Sydney Council
Tourism Management Plan for Lord Howe World Heritage Area Australia Lord Howe Island Trust
Destination Management Plan for Albury Australia AlburyCity
Destination Management Plan for Wellington Australia Wellington Shire
Destination Management Plan for Docklands, Melbourne Australia Destination Docklands

 Strategic Tourism Plans

Project Country Client
Nature Tourism Plan for Tasmania’s Protected Areas Australia Tourism Tasmania
Nature Tourism Plan for NSW Australia Tourism NSW
Nature Tourism Strategy for NSW Protected Areas Australia NSW National Parks and Wildlife Service
International Tourism Policy, and staff training in tourism management Switzerland World Wide Fund For Nature
Sustainable Tourism Plan for the Arctic Region Arctic European Union and World Wide Fund for Nature
Surf Tourism Plan for NSW Australia Destination NSW
Guidelines for managing tourism in protected areas of Serbia Serbia European Union

Product Development Strategies

Project Country Client
Tourism Development Strategy for the conservation and adaptive reuse of the North Head Quarantine Station Australia Mawland Group
Tourism Development Strategy for Tasmania’s West Coast Wilderness Railway Australia Federal Hotels Group
Development Plan for Cumberland State Forest Australia State Forests NSW
Tourism Investment Development Program for Venezuela Venezuela World Bank
Product Development Strategy and Masterplan for Wonga Wetlands Australia AlburyCity, NSW
Master Plan for Reinvigoration of Echuca Tourist Caravan Park Australia Campaspe Shire

Operational audits

Project Country Client
Operational Audit Australia Noahs on The Beach
Operational and Environmental Audit Costa Rica Rara Avis Ecolodge
Operational Audit Australia Murrmarang and Myall Shores Resorts
Operational Audit Australia Monkey Mia Resort

Business Plans

Project Country Client
Business Plan for Monkey Mia Wildlife Sailing Cruises Australia Monkey Mia Wildlife Sailing Cruises
Business Plan for Monkey Mia Reserve, Shark Bay World Heritage Area Australia Conservation and Land Management
Business Plan for Q Station Australia Mawland Group
Business Plan for Naturewise (National Ecotour Business) Australia Conservation Volunteers Australia


Visitor Management Plans

Project Country Client
Tourism and Visitor Management Strategy for Tikal World Heritage Area Guatamala Guatamalan Parks Authority
Visitor Management Plan for Triplet Falls Australia Vic Dept of Sustainability & Environment
Visitor Management Plan for North Head Quarantine Station Australia Mawland Group
Visitor Management Strategy for Charlotte Pass, Alpine National Park Australia NSW National Parks and Wildlife Service
Visitor Access Strategy for NSW Protected Areas Australia NSW National Parks and Wildlife Service
Visitor Management Strategy for the Great Wall of China China Chinese Office of Tourism

Interpretation Plans

Project Country Client
Interpretation Plan for North Head Quarantine Station Australia Mawland Group
Interpretation Policy and Strategy for Victoria’s Protected Areas Australia Parks Victoria
Interpretation Plan for Tidbinbilla Nature Reserve Australia ACT Parks and Conservation Service
Interpretation Plan for Tasmania’s State Forests Australia Forestry Tasmania
Interpretation Plan for Tasmania’s World Heritage Areas Australia Tasmanian Parks, Wildlife and Heritage
Interpretation for Tasmania’s Cool Temperate Rainforests Australia Tasmanian Parks, Wildlife and Heritage
Performance appraisal of visitor management and interpretation themes Mexico Mexico Anthropology Museum
Review of the Interpretation of Cultural Tour South Africa Robben Island Museum


Project and program evaluations

Project Country Client
Economic Impact Assessment for Speedway Event at Etihad Stadium, Melbourne Australia Etihad Stadium
Mid-term Evaluation of project titled - Strengthening the resilience of tourism dependent communities to climate change Samoa United Nations Development Program
End of Program Evaluation of the GEF funded environmental tourism projects based in the Bahamas Bahamas GEF Bahamas Tourism & Environment Program
Mid-Term Project Evaluation NIC / 024 Coffee Trail Phase II Nicaragua Luxembourg Agency for Development Cooperation (LuxDev) in collaboration with SIMBIOSIS SA
Evaluation of Program titled Development of small and medium sized rural tourism enterprises Program Nicaragua Nicaragua Ministry of Finance
Mid-term evaluation of the effectiveness of IDB Investment program for sustainable tourism projects in Venezuela Venezuela World Bank and Venzualan Ministry of Finance
Nicaragua Evaluation of the National Ecotourism Development Program Nicaragua Commonwealth ministère du Tourisme, de l’Australie

Reinvigoration & Development

Feasibility Studies

Project Country Client
Feasibility Study and Business Case for new Aboriginal Centre and tourism experiences Australia Shellharbour City Council
Feasibility Study for a new art museum Australia Regional Development Victoria, Greater Sherrerton Council
Feasibility Study for Museum, Exhibition and Heritage Centre Australia City of Ballarat, Regional Development Victoria, Sovereign Hill Trust
Feasibility Study for new cruise terminal in Newcastle Australia Newcastle Port Corporation
Feasibility Study for Night Drive Trail in the Otway Forest Australia Victorian Departmenet of Sustainability and Environment
Feasibility Study for Canopy Walk in Otway Ranges Australia Victorian Departmenet of Sustainability and Environment
Feasibility Assessment & Business Plan for tour business development Australia Conservation Volunteers Australia
Feasibility Assessment and Development Plan for Coal Creek Attraction Australia South Gippsland Shire, Victoria
Feasibility Study for adaptive reuse of Railway as Cycleway Australia Lake Macquarie City Council
Feasibility Study for new accommodation and interpretive experience Australia Taronga Western Plains Zoo, Dubbo
Pre-Feasibility Study for privatisation and tourism accommodation development in various reserves Botswana Botswana Ministry of Environment
Feasibility Study for a Health Farm Accommodation at Byron Bay Australia McGettegan Property Investment Trust
Feasibility Study for Cradle Huts 4 day trek on the Overland Track Australia Tourism Tasmania
Product development advice for expansion of accommodation huts, one day guided tours and walks through forests, caves and village Belitze Tree Tops and Pine Valley Tours
Nature Tourism product assessment Singapore Singapore National Tourism and Park
Performance review of ecolodge, guided walks & community development projects Costa Rica Rara Avis
Product Reinvigoration Assessment for Martindale Hall Australia South Australia Tourism Commission

Tourism Product Development

Project Country Client
Guided tours of uncrowded less developed sections of the Great Wall of China China Chinese Office of Tourism & Hi Min Tours
Conservation and adaptation of two haciendas into 5 star retreats Mexico Starwood Group
Renewal of cultural tours at Yucatan Mayan heritage sites Mexico Starwood Group
Soweto Guided Tour including slums and community projects South Africa Soweto Tours
Redevelopment of Sydney Brickpit, featuring 550m ring boardwalk structure 10m above the ground and built in soundscapes Australia Sydney Olympic Park Authority
Adaptive reuse of the North Head Quarantine Station Australia Mawland Group
Project Management of Strahan Interpretation Visitor Centre Australia Tourism Tasmania
City Evolution (digital projection and artworks fotr historic precinct) Australia Newcastle City Council
Interactive guided boat tour of working Newcastle Port Australia Destination NSW and Port Stephens Dolphin Cruises
Assistance setting up Tribes Travel (ethically based tour company) cultural tour Africa Tribes Travel

Product Development - Nature based Tourism

Project Country Client
Seven day ecotour from Angel Falls summit to villages (involving helicopter drop at 2,000m Summit of Falls and hike down from crash site) Venezuela Angel Ecotours
Rafting trips on Urabamba River Peru Peregrine Expeditions
Cultural tours along the Inca Trail, Guide training in interpretation, Guiding nine day treks around Mount Huascaran Peru Sherpa Expeditions
Ecotours for in Peru side of the Andes & guiding various treks in Andes Peru Explore
Ecotours for Tortuguero National Park and local villages (guided boat trips, short walks and accommodation) Costa Rica Tikal Tour Operations
2 day ecotreks through Cloud Forest of Monteverde Reserve Costa Rica Saragundi Ecotourism Travel
Tented Camp and 2-3 day ecotours through Corcodado National Park Costa Rica Drake Resort
Dismal Swamp nature tourism attraction, featuring 110m slide, viewing platforms and goant swamp invertebrate sculptures Australia Forestry Tasmania
5 Interpretation Walks in Tasmania’s Rainforests Australia Tasmanian Parks and Wildlife Service
Tidbinbilla Visitor Centre Australia ACT Parks and Conservation Service
East Gippsland Hinterland Drive Trail Australia Vic Dept Sustainability and Environment
New cabins for Stockton Tourist Park Australia Newcastle City Council
Ecolodge and butterfly farm Belitze Chaa Creek Resort
Ecotours and environmental education programs for Myall Shores Resort Australia EcoPoint
Ecotourism Blue Mountains National Park Australia Bush Limousines
Surf Adventures and accommodation in Durban South Africa and Mozambique Waterways Surf Adventure
Three day wolf tracking experience across the Arctic Circle Arctic Circle European Union and Worldwide Fund for Nature
Product Development Advice for expansion of accommodation huts, 1 day guided tours and undergraund caving Belitze Tree Tops andPine Valley Tours
Master plan to reinvigorate forest mountain bike trail network Australia Colac Otway Shire Council

Marketing Projects


Project Country Client
National Rebrand for Anguilla Tourism (Caribbean) Anguilla Ministry of Tourism & Commonwealth Secretariat
National Rebrand for Columbia Columbia ProExport and Ministry Tourism
National Rebrand for Vanuatu Tourism Vanuatu Ministry of Tourism & AusAid
Brand For Newcastle, Newcastle Museum, Newcastle Now and Surfest Australia Newcastle City Council
Rebrand of NSW Nature Tourism and campaigns Australia Tourism NSW
Brand development, public relations and collateral for Q Station Australia Mawland Group
Repositioning guided treks in Peru Peru Sherpa Expeditions

 Marketing Plans

Project Country Client
Marketing Plan for five heritage tourism centres and two guided tours Anguilla Ministry of Tourism and Commonwealth Secretariat
Marketing Plan to direct new campaign Columbia ProExport Columbia and Ministry of Trade, Industry and Tourism of Colombia
Marketing Plan for Q Station (North Head Quarantine Station) Australia Mawland Group
Marketing Plan for Myall Shores Ecolodge and Murramarang Ecolodge Australia EcoPoint
Marketing Plan for Noah’s On the Beach Australia Noah’s On the Beach
Marketing Plan for electric bus transit system, Plitvice Lakes National Park Yugoslavia Yugoslavian Office of Tourism and Department of Environment



Project Country Client
Passport ticketing system, e-business website, digital and social media, printed collateral, displays and sign plan for five heritage tourism centres and two guided tours Anguilla Ministry of Tourism and Commonwealth Secretariat
Destination Campaigns for Newcastle Australia Newcastle City Council
Nature Tourism collateral and campaigns Australia Tourism Tasmania
Marketing assistance in business planning and packaging operations South Africa Waterways Surf Adventures

Accreditation, Certification and Labelling

Project Country Client
Swedish ecotourism accreditation program Natures Best Sweden Swedish Ecotourism Association
Indigenous Tourism Accreditation Program for Australia Australia Indigenous Australia Association
National Ecotourism Accreditation Program Australia Ecotourism Australia
Arctic (LINKS) Tourism Accreditation Program Arctic WWF and European Union
International accreditation program for conservation volunteering Bulgaria, Italy, UK, USA, Mexico, Australia, NZ Conservation Volunteers Alliance
Accreditation Program for Vanuatu tourism industry Vanuatu AusAid

Other Marketing Projects

Project Country Client
Marketing package for sale of Brindabella Station Australia Brindabella Station
Development of 20 touch screen visitor information kiosks Australia Newcastle City Council
Funding partnership between ACCOR and WWF Australia World Wildlife Fund for Nature
Capacity building in marketing for Peruvian tourism operators Peru GTZ and International Tourism Encounters
Demand assessment and competitive analysis of surf tourism Tonga Ha’atafu Beach Resort, Royal Sunset Island Resort and Hellala Holiday Lodge
Review of tourism experience and interpretation provided on Old City of Jerusalem Israel Israel Ministry of Tourism
Review of the competitive strengths and product reinvigoration opportunities for tented camp and ecotour operations in three protected areas of Kenya Kenya Kenya Tourism Board
Establishment of an Asia Pacific Network for Sustainable Tourism Asia Pacific United Nations Environment Program
Economic development and marketing advice to assist the local economy adjust to the bypassing of the Pacific Highway from the centre of Kempsey Australia Kempsey Shire Council

Sustainable Tourism Management

Tourism Monitoring and Adaptive Management Models and Observatories

Project Country Client
Tourism Observatory - best practice input Cyprus Cyprus Tourism Organisation
Sustainable Tourism Model for Exuma Cays Bahamas Global Environment Facility (GEF) and Bahamas National Trust
Tourism Optimisation Management Model for Kangaroo Island Australia South Australian Tourism Commission
Tourism Observatory for Huangshan World Heritage Area China World Tourism Organisation
Guidebook - Using indicators to strategically plan for tourism Madrid World Tourism Organisation
Integrated Monitoring and Adaptive Management System for North Head Quarantine Station Australia Mawland Group and NSW National Parks and Wildlife Service
Integrated Monitoring and Adaptive Management System for Triplet Falls Australia Department of Sustainability and Environment
Social and Environmental Carrying Capacity for Jenolan Caves Australia Jenolan Caves Reserve Trust
Visitor Impact Management Model for 20 Protected Areas in Victoria Australia Parks Victoria
Recreation Opportunity Spectrum for Australian Alps National Parks Australia ACT Parks and Conservation Service
Benchmarking of Visitor Impact Management Models used in Australia Australia NSW National Parks and Wildlife Service
Workshops on the implementation of Visitor Impact Management models Canada Parks Canada
Visitor impact assessment of Mnt Roraima, Canaima World Heritage Area Venezuela InParques

Sustainable Tourism Guidelines and Capacity Building

Project Country Client
Best Practice Guidelines for Sustainable Tourism Australia Tourism Council Australia
International Best Practice Guidelines for tourism and conservation partnerships Guatamala World Tourism Organisation
Tourism industry capacity building program for nature and ecotourism operators in Venezuela Venezuela Fondoturismo
Guide training in interpretation for one day white water rafting Costa Rica Rios Tropicales
Adaptive management for tourism in Maldives to address climate change Maldives United Nations Development Program
Training in sustainable tourism practices Panama United Nations Development Program